At Krack-AI, we strive to provide a high-quality AI-powered interview assistance experience. This Refund Policy explains when refunds may or may not be available for purchases made through our platform.

1. Digital Services

Krack-AI provides digital products and services, including interview assistance minutes, subscriptions, premium features, and AI-powered tools. Once these services have been delivered or activated, they are generally non-refundable.

2. Eligible Refund Cases

Refund requests may be considered under the following situations:

• Duplicate payment was made accidentally.
• Payment was successful but minutes were not credited.
• Technical issues prevented service activation.
• Incorrect charge due to a system error.

3. Non-Refundable Cases

• Minutes have already been used.
• Subscription benefits have been accessed.
• Change of mind after purchase.
• User purchased the wrong plan.
• User no longer wishes to use the service.
• Issues caused by internet connectivity or user device limitations.

4. Refund Request Window

Refund requests must be submitted within 7 days of the original payment date. Requests submitted after this period may not be eligible for review.

5. Processing Time

Approved refunds are typically processed within 5–10 business days. Actual credit timelines depend on your payment provider and financial institution.

6. Fraud Prevention

Krack-AI reserves the right to deny refund requests that appear fraudulent, abusive, or intended to exploit the platform.